AI Skill-Matching & Automatic Dispatch
Constraint-based algorithm evaluates each technician across 5 dimensions: expertise for the machine type, current availability, workload (capacity limit), distance to site and experience with the specific customer. Result: the right technician with the right tools at the right place — automatically, in seconds.
12-Step Service Workflow
Every service mission follows standardized steps: Request → Pre-qualification → Dispatch → Preparation → Travel → Check-in → On-site Analysis → Execution → Documentation → Customer Sign-off → Follow-up → Invoicing. No step is forgotten, no handover loss.
Tag & Call — QR Codes on Machines
Every machine gets a QR code and optionally an NFC tag. Your customer scans with their smartphone and immediately sees: machine type, serial number, last service, service history and documentation. One click for a service request — with full machine context, no login, no hold queue. The AI chatbot provides first-level support even outside service hours.
Mobile App for Technicians
Offline-capable app with everything the technician needs on-site: order details, checklists, machine documentation, spare parts scanner (barcode/QR), photo documentation with automatic assignment and digital customer signature. All data syncs automatically when connection is available.
AI Knowledge Base
Fault patterns, solutions and best practices are automatically extracted from completed service reports. When a new mission comes in, the AI searches for similar cases and suggests solutions. This makes the knowledge of your most experienced technician available to everyone — even new employees on day one.
After-Sales & Proactive Service
Automatic maintenance reminders based on operating hours and calendar intervals. Customer satisfaction survey after every mission. Proactive service recommendations: “Machine XY has reached 10,000 operating hours — major service recommended.” After-sales becomes a profit center instead of a cost center.