Enterprise service management — built for Mittelstand budgets
Large enterprises spend €200k+ on service management platforms and take 12–18 months to go live. Meridian delivers the same capabilities — AI-powered dispatching, mobile technician app, SLA orchestration, knowledge base — at a fraction of the cost, with go-live in weeks.
What’s included
- Intelligent dispatching: Skill-based assignment, travel-time optimization, automatic escalation. The AI considers technician skills, location, current workload, and SLA urgency.
- Mobile-first field app: Offline-capable PWA for iOS and Android. Checklists, photo documentation, time tracking, parts consumption — all synced when back online.
- 12-step service workflow: From ticket creation to final invoice. Every step tracked, every handoff automated, every SLA monitored.
- Knowledge capture: Technicians document solutions in the field. AI extracts patterns and builds a searchable knowledge base that improves first-time fix rates over time.
- Preventive maintenance: Schedule recurring services based on runtime, calendar intervals, or sensor data. Never miss a maintenance window.
- Customer portal: Let customers create tickets, track progress, access documentation, and approve quotes — reducing inbound calls by 35%.
Built to scale with you
Start with 5 technicians and grow to 500 — same platform, same price model. No per-user surprises. Meridian scales horizontally and handles peak loads during seasonal service campaigns without performance degradation.
Starter begins at €490/month for up to 5 technicians, Professional at €1,490/month for up to 15 technicians, and Business at €2,990/month for up to 40 technicians. Enterprise rollouts start at €4,900/month. Book your Meridian demo and see the difference in 30 minutes.