45 min. per dispatch for planning
Your dispatcher spends more time on calls, emails and Excel than on value-adding work. At 150 dispatches/year that's 112 hours — just for planning.
~32.000 €/Year
Software for mechanical engineering
From sales
to service.
One platform.
Stop juggling 8 different tools, duplicate entries and lost information. NorthernOps connects sales, quoting, production and service in one system.
Built for machine builders with 20–500 employees. GDPR-compliant. Made in Germany.
The problem you know
Your service team loses
money every day.
Not because of bad technicians. But because of systems that don't talk to each other, manual planning and knowledge trapped in individual heads.
20% repeat dispatches
Wrong technician. Missing tools. No machine docs. Every fifth dispatch has to be repeated — frustrating customers and burning money.
~15.000 €/Year
Knowledge in heads, not in the system
If your most experienced technician quits tomorrow, 15 years of knowledge about fault patterns, machine types and solutions walk out the door. Irretrievably.
PricelessConservative estimate: €100,800 per year — avoidable costs from manual service processes.
The solution
Five modules. One data thread.
Zero media breaks.
Each module solves a specific problem in your value chain. Together they form a continuous platform — from first customer contact through specification and quoting to maintenance after ten years.
Measurable results
The numbers that convince
your management.
No marketing promises — a conservative calculation based on typical mechanical engineering companies with 15–25 service technicians.
183%
ROI in first year
Investment pays off in an average of 4.3 months. After that, every month is profit.
100k+
Euros saved/year
Through less planning effort, fewer repeat dispatches, fewer back-office queries and systematic after-sales.
4 Wo.
Until go-live
Not 12 months like SAP. Not 6 months like ServiceMax. Meridian is productively deployed in 4 weeks.
Detailed calculation: Where you save specifically
| Manual dispatch planning (45–90 min/dispatch) | 32.000 €/Year |
| Back-office queries (5 h/week) | 20.800 €/Year |
| Misassigned technicians (~20% repeat dispatches) | 15.000 €/Year |
| Customer retention loss (no systematic service) | 15.000 €/Year |
| Searching documentation (15–30 min/query) | 10.000 €/Year |
| Missed after-sales opportunities | 8.000 €/Year |
| Total savings (conservative) | ≥ 100.800 €/Year |
Why NorthernOps
Not the next generic
SaaS solution.
SAP Service Cloud: 12–18 months implementation, €300/user/month. ServiceMax: English, US cloud, not GDPR-compliant. Odoo: Generic, no mechanical engineering know-how. NorthernOps: Built specifically for you.
Industry-specific, not adapted
Every feature is developed for mechanical engineering — not bent from a generic solution. QR codes on machines, skill matching for technicians, machine-specific maintenance plans.
Your data, your control
Self-hosted or cloud — you decide. All data in Germany, GDPR-compliant, with full audit trail. No vendor lock-in.
Live in 4 weeks — not in 12 months
No months-long integration project. No external consultant telling you how your own processes work. Go-live in weeks, not quarters.
One data thread for all departments
Management sees KPIs. Sales sees leads. Technicians see dispatches. No duplicate entries, no media breaks, no siloed solutions.
Market comparison
| SAP Service Cloud | 12–18 months implementation, >€300/user |
| ServiceMax | English, US cloud, >€200/user |
| Odoo Field Service | Generic, no mechanical engineering know-how |
| NorthernOps | 4 weeks, ~€40/user, industry-specific |
Unique: Tag & Call
Every machine gets
a digital identity.
A QR code on your machine. Your customer scans it with their phone — and immediately sees: machine data, documentation, last maintenance. One click: service request with full context. No login, no hold queue.
- QR code + NFC on every machine — no login required
- Instant access to machine data, docs and service history
- Service request in 30 seconds — with full machine context
- AI chatbot as first-level support, even outside service hours
Machine identified
TypCNC-5X PRO
S/NMX-2024-0847
Last service12.03.2026
Request service
For decision makers
Questions you're asking —
answers that convince.
"What does the current state really cost us?"
Over €100,000 per year. Through manual planning, repeat dispatches, back-office queries and missed after-sales opportunities. NorthernOps pays for itself in under 5 months — we'll show you the ROI calculation in the demo.
"Yet another new system to integrate?"
NorthernOps replaces systems instead of adding another one. Standard deployment in under a day. PostgreSQL, REST APIs, Docker-based. Self-hosted or cloud. No proprietary framework.
"How do we win new customers more efficiently?"
Aurora automatically evaluates and prioritizes your leads. Geo-intelligence reveals white spots. Campaigns run automatically. And when the deal is closed, data flows directly into quoting and service.
"How do we stop repeat dispatches and planning chaos?"
Meridian automatically assigns the technician with the right skills. QR codes deliver all information before the dispatch. Checklists prevent oversights. The knowledge base makes new knowledge instantly available to everyone.
Security & standards
Enterprise security.
Mid-market pragmatism.
Your data belongs to you. Always. NorthernOps is built so you retain full control — without compromising on security.
GDPR-compliant
Privacy by Design. German servers. Data export anytime. Complete consent management. Your DPO will be thrilled.
Made in Germany
Developed in Dülmen (NRW). Hosted in German data centers. German support, German documentation.
Self-hosted option
Run NorthernOps on your own infrastructure. Docker-based. No data leaves your network unless you want it to.
Role-based access
6 hierarchy levels ensure every user only sees what they should. From admin to customer.
Encrypted licenses
RSA-2048-signed JWT licenses. Tamper-proof, offline-capable, uniquely assigned.
Complete audit trail
Every data change logged. Full traceability for ISO audits and compliance.
Built for machine builders like you
Whether packaging machines, special machine building or service providers — NorthernOps knows your industry.
- Packaging machines
- Machine tools
- Special machine building
- Printing & extrusion machines
- Filling & dosing technology
- Palletizing systems
- Forming technology
- Testing & measurement
- Plastics machines
- Food processing machines
- Service providers
Products
Five specialist modules, one operating model.
Each module solves a distinct workflow while sharing data semantics for seamless handovers.
Meridian
Meridian — Field Service Management
28 modules, 12-step workflow, AI-powered dispatch, mobile PWA, predictive maintenance. GDPR compliant.
Read more →
Aurora
Aurora — CRM & Sales
Intelligent CRM for machine builders: Lead scoring, pipeline intelligence, geo-intelligence, campaign engine.
Read more →
Prism
Prism — KI-Spezifikationsanalyse
KI-gestützte Analyse von Kundenspezifikationen. Automatische Widerspruchserkennung, Ampel-Scoring, Multi-Abteilungs-Prüfworkflow.
Read more →
Prism
Prism — AI Specification Analysis
AI-powered specification analysis: automated extraction, contradiction detection, traffic-light scoring.
Read more →
Forge
Forge — CPQ & Angebotskalkulation
Maschinenkonfigurator, automatische Kalkulation, professionelle PDF-Angebote. 85% schnellere Angebotserstellung.
Read more →Solutions
Designed around buying and operations problems.
Platform
Vom Lead zum Serviceeinsatz
Der durchgängige Prozess im Maschinenbau: Von der Kundengewinnung über Spezifikation und Kalkulation bis zum After-Sales — ohne Medienbrüche.
Read more →
Platform
From Lead to Service Mission
The end-to-end process: From customer acquisition through specification and calculation to after-sales — without media breaks.
Read more →
Meridian
Service-Exzellenz im Mittelstand
Wie mittelständische Maschinenbauer mit NorthernOps ihren Service auf Enterprise-Niveau heben — ohne SAP-Budget.
Read more →
Meridian
Service Excellence for SMBs
How mid-sized machine builders achieve enterprise-level service management — without SAP budgets.
Read more →
Forge
Schnellere Angebotszyklen
Wie Sie mit Forge die Angebotserstellung im Maschinenbau um 85% beschleunigen — ohne Qualitätsverluste.
Read more →
Forge
Faster Quote Cycles
How to speed up quote creation by 85% in machine building — without sacrificing quality.
Read more →Get started
Your personal demo —
requested in 30 seconds.
Share your biggest bottleneck. We route your request to the right product expert and get back to you within one business day.
In 30 minutes you'll know
if it fits.
No sales pitch. No slides. We show you NorthernOps live — with real data, real workflows, real answers to your questions.
Free. No obligation. Personal contact instead of chatbot.
Request free demoInsights & Knowledge
Practical knowledge for machine builders.
Aurora
Industrial CRM: how to build a qualified pipeline
A practical framework for better lead quality without adding more data silos.
Read more →
Forge
Industrial quoting: 7 margin-killing mistakes in CPQ workflows
The most common CPQ errors in machine-building sales and how to prevent them.
Read more →
Polaris
Digitizing production planning: where mid-market teams should start
The fastest way to introduce digital capacity and order planning.
Read more →
Meridian
Field service management for machine builders: a 90-day rollout
How industrial service teams move from reactive firefighting to reliable execution in 90 days.
Read more →Platform FAQ
Do we need to roll out all modules at once?
No. Most companies start with a single module – commonly Meridian for field service or Aurora for CRM – and expand in clearly defined phases. There is no requirement to adopt the full platform at once.
How soon do we see first results?
Typically within 4 to 8 weeks after the first module goes live. Teams starting with Meridian commonly report measurable improvements in first-time fix rate and reduced dispatch times within the first month.
Is NorthernOps GDPR compliant?
Yes. The entire platform is designed for GDPR-compliant data processing. Data is stored exclusively on servers in Germany and the EU. On-premise deployments are available on request.
How is NorthernOps priced?
NorthernOps offers modular pricing based on team size and the modules you use. There is no all-or-nothing contract. You receive a tailored quote after a short demo call where we identify the right scope together.
Can NorthernOps integrate with our ERP system?
Yes. NorthernOps provides standard connectors for common ERP systems including SAP, Navision/Business Central, and Lexware. Custom integrations can also be configured without development effort via the built-in Hub event bus.
What does the onboarding process look like?
Onboarding happens in three phases: setup & configuration (weeks 1–2), a pilot with a small team (weeks 3–6), and then full roll-out. Our onboarding team guides you through every phase – included in the base package at no extra consulting cost.